FAQ

Shipping Questions

Q1: Which areas do you ship to?
We ship orders only within the United States.

Q2: How long does order processing take?
Orders are processed within 3 business days (Monday to Friday), excluding weekends and holidays.

Q3: When will my order be shipped?
Orders are shipped the next business day after processing. Please note, we do not ship on weekends.

Q4: How long does delivery take?
We use UPS as our primary shipping carrier to ensure your orders arrive safely and on time.Delivery typically takes 7 to 15 business days after shipment.

Q5: When will I get my tracking number?
You will receive a tracking number 1 to 3 days after your order ships.

Q6: Can I expect multiple shipments if I order several items?
Yes, multiple items may be shipped separately to ensure faster delivery.

Q7: What are the shipping fees?

• Free shipping on orders over $30.

• A flat shipping fee of $3.99 applies to orders under $30.

Q8: Are customs or import taxes charged?
No, since we only ship within the US, there are no customs duties or import taxes.

Q9: What should I do if my order is delayed or missing?
Please contact our customer service promptly if you suspect delays or missing shipments.

Returns and Refunds

Q10: What is your return policy?
You can return items within 30 days of receiving your order. Items must be unused, in original condition and packaging, with proof of purchase.

Q11: Are there any items not eligible for return?
Yes, used or damaged items and custom or personalized products cannot be returned.

Q12: How do I initiate a return?
Contact our customer service within 7 days of receiving your order with your order number, reason for return, and photos if the item is defective, incorrect, or damaged. We will provide return instructions.

Q13: Who pays for return shipping?
Return postage costs are the customer’s responsibility.

Q14: How long does a refund take?
Refunds are processed to your original payment method within 7 to 10 business days after we receive and inspect the returned item.

Q15: What if I don’t see my refund yet?
Check your bank account and contact your credit card company or bank, as refunds may take some time to appear. If you still haven’t received it, contact us at [email protected].

Q16: Can I exchange an item?
We only offer exchanges for defective or damaged items. Contact us for instructions on how to exchange.